Refund policy
Last updated: 19 September 2026
At Store Deals UK, we want you to shop with confidence. We are committed to providing clear information, reliable customer service and a fair returns process.
This Return and Refund Policy applies to purchases made through storedealsuk.com.
Order Processing and Delivery
Orders are normally processed within 2 business days.
After processing and dispatch, our estimated delivery time is 5–8 business days.
Delivery estimates may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather or customs-related delays. If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
14-Day Right to Cancel
If you purchase goods from us online, you may cancel your order within 14 days after receiving your goods, without having to provide a reason, subject to any applicable legal exceptions.
To exercise your right to cancel, contact us at:
Please include your order number and the email address used to place your order.
After notifying us that you wish to cancel, you must return the goods within 14 days.
Your statutory rights are not affected by this policy.
Return Eligibility
For a change-of-mind return, we ask that products are returned in substantially the same condition in which they were received.
You may inspect and handle a product as you reasonably would in a physical shop. However, where handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, we may be entitled by law to make an appropriate deduction for any reduction in value.
Where possible, please return the product with its original packaging, accessories, manuals and other items supplied with it.
How to Request a Return
Before returning an item, please contact our customer support team at support@storedealsuk.com.
Please provide:
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Your full name;
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Your order number;
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The product you wish to return; and
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The reason for the return, where applicable.
For statutory cancellation requests, you are not required to provide a reason.
Our customer support team will provide you with the applicable return instructions and return address.
Please do not send a return to an address shown on a shipping label without first contacting us. The appropriate return location may depend on the product and fulfilment location.
Return Shipping Costs
For change-of-mind returns made under the statutory cancellation right, the customer is responsible for the direct cost of returning the goods, unless we advise otherwise.
We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where we are legally responsible for the return, we will provide appropriate instructions and will not require you to bear return costs that we are legally required to cover.
Faulty, Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, faulty, incorrect or materially different from its description, contact us as soon as possible at support@storedealsuk.com.
Please include your order number and a description of the issue. Photographs or other reasonable evidence may help us resolve the matter more quickly, but requesting such information does not limit your statutory rights.
Goods supplied to UK consumers must be of satisfactory quality, fit for purpose and as described.
Where applicable under the Consumer Rights Act 2015, consumers may have a short-term right to reject faulty goods within 30 days and receive a refund. After that period, statutory rights to a repair, replacement, price reduction or refund may apply depending on the circumstances.
Nothing in this policy excludes or restricts rights that cannot legally be excluded or restricted.
Refunds
Once we receive and inspect an eligible return, we will process the applicable refund.
For cancellations covered by the statutory right to cancel, refunds will be made within the timeframe required by applicable UK consumer law. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, where permitted by law.
Approved refunds will be issued to the original payment method.
After we issue a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account. This processing time is controlled by the financial institution and is outside our control.
If you believe an approved refund has not arrived within a reasonable period, contact us at support@storedealsuk.com.
Original Delivery Charges
Where you exercise a statutory right to cancel the entire order, we will refund the standard outbound delivery charge you paid, where required by law.
If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge.
Exchanges
If you receive an incorrect or faulty item and would prefer a replacement, contact support@storedealsuk.com.
Availability of replacement products may depend on current stock. Where a replacement is unavailable, we will provide another remedy as required by applicable consumer law.
Non-Returnable Items
Certain products may be exempt from change-of-mind cancellation or return rights where permitted by law. Examples may include:
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Goods made to your specifications or clearly personalised;
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Goods that deteriorate or expire rapidly;
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Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken; and
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Other goods specifically exempted under applicable consumer legislation.
These exceptions do not remove your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.
Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@storedealsuk.com.
We will make reasonable efforts to cancel the order before dispatch. If the order has already entered the shipping process, you may need to receive it and follow the return procedure described above.
Missing or Delayed Deliveries
Our normal processing time is 2 business days, followed by an estimated delivery period of 5–8 business days.
If your order has not arrived within the expected timeframe, please contact support@storedealsuk.com with your order number so that we can investigate the shipment.
Contact Us
If you have questions about a return, refund, cancellation or your consumer rights in connection with an order, please contact:
Store Deals UK
Website: storedealsuk.com
Email: support@storedealsuk.com
We aim to respond to customer enquiries as promptly as reasonably possible.
Your statutory rights
This Return and Refund Policy is intended to explain our returns process clearly and does not replace or limit any mandatory rights available to consumers under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.